Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pidelahouse.co.uk stating your order number and the reason for return.

If your return is accepted we will email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying the return shipping costs. It is recommended that you use a trackable shipping service.

You can always contact us for any return question at hello@pidelahouse.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and discuss the best course of action.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pidelahouse.co.uk.